Home FAQ Shipping & Returns

Shipping & Returns

If a customer ordered a Mobile HotSpot and/or an Israel SIM Card, and wish to cancel your order, you may be subject to processing and/or delivery fees.

In order to get partial refund you must first send the device back to us. Once the device is received in good condition, we will refund the payment less the delivery handling costs as described in our terms and conditions.Shipping a processing fee will be charged, regardless of whether the delivery was free or paid for by the customer.

In case you’re cancelling an Israeli SIM card order, you do NOT need to return the SIM card, and we will refund the costs less our internal costs of shipping and handling regardless of whether the delivery was free or cost money.

Last modified: June 4, 2019

If you bought one of our SIM cards on Amazon and wish to activate it, please sign up for the best Israel SIM Card Plans for you specific needs.  When asked to enter your delivery address, simply choose the option: I already have a SIM card. Then enter the 18 digit SIM card number starting with 8997.

Last modified: June 4, 2019

We have several Israel SIM & Pocket WiFi device pickup locations in Tel Aviv and around the world. For more information please see our international delivery options and pickup locations.

Last modified: May 14, 2019

Yes, you can place the order online for a SIM card, and have it delivered in Israel or picked-up in one of our local offices. For more information please see our Global delivery, and pickup options.

Last modified: May 14, 2019

We kindly ask you return the device in the same country where it was delivered. Fees may apply is the device delivered in the USA is returned in Israel. If you received the pocket wifi in the USA and wish to return it in Israel, please contact us ahead of time.

Last modified: April 14, 2019

For more information about returning the mobile hotspot click here.

Last modified: August 14, 2018

There’s NO need to return the Nes Mobile Israeli SIM card, you may keep it for future trips. 

When returning equipment, please be sure to write your name clearly on the return package so we can credit you for the return of your equipment. SIM cards do NOT have to be returned, you may keep them for future trips.

  • Ben Gurion Airport Post Office Drop Off– FREE: As a convenience to you, you can drop the devices off at the Post Office at Ben Gurion airport at the end of your rental. The post office is located at Ben Gurion Airport in Terminal 3, in “Ha’shchakim” Mall on the 3rd floor– right after check-in, before the doors for “ticketed passengers only”.
    • Ask the Post Office representative for a prepaid NES Mobile registered envelope, and insert the phone or other device into the envelope.
    • Please ask the Post Office representative for a tracking number, and please keep this number as proof of return.
    • The Post Office is open Sunday – Thursday 7am- midnight, Friday 12:01 am -2:00pm, Saturdays and Jewish Holidays CLOSED. When the post office is closed, you may put the phone through the bars onto the post office floor (please make sure you push the envelope far enough that no one can grab the envelope) – Please be sure to put your devices in an envelope clearly marked NES MOBILE.
  • Bet Shemesh office- FREE drop-off. Please contact us at service@nesmobile.com or call 052-2255345 for coordinating the drop off.
  • Zion Taxi Airport Shuttle – FREE: When you use Zion’s Taxi Airport shuttle service to Ben Gurion airport, you can return your equipment directly to the driver – at no charge! To arrange for van service to the airport, please call Zion at: + 972- 52- 384- 3221,  or email Ziontaxi1@gmail.com. When booking Zion’s taxi service, be sure to ask for the NES Mobile discount (10%).
  • Mail your equipment from any post office in Israel. Please address to: NES Mobile, PO Box 90006, Bet Shemesh, 99190. We recommend that you send your package by registered mail (“Doar Rashum”) for security and tracking information. Registered mail costs about 10 NIS, which can be paid at the post office.

If you came with an organized tour of a NES Mobile partner tour operator, you may return the equipment to the tour organizer at the end of your trip. Please contact your tour leader for more details.

If you received your phone in Israel and did not return your phone in Israel prior to departure, please do not send the phone to Israel from abroad. Please send it to NES Mobile c/o Katz, 151 Wilbur Rd, Bergenfield, NJ 07621
We recommend that you send your package by Priority Mail or a similar service which provides tracking information. Please mark: NO SIGNATURE REQUIRED. You will be subject to a fee of at least $15 in addition to the shipping costs.

 Please return your equipment within a week from the end of your rental to avoid late fees.

Last modified: August 20, 2017

There’s NO need to return the Nes Mobile Israeli SIM card, you may keep it for future trips. 

When returning equipment, please be sure to write your name clearly on the return package so we can credit you for the return of equipment.

Please return your equipment to NES Mobile c/o Katz, 151 Wilbur Rd, Bergenfield, NJ 07621

We recommend that you send your package by Priority Mail or a similar service which provides tracking information. Please mark: NO SIGNATURE REQUIRED.

If you received your phone in Israel and did not return your phone in Israel prior to departure please do NOT send the phone to Israel from abroad. Please send to the above locations and make sure to notify us by email. You will be subject to a fee of at least $15 in addition to the shipping costs.

Please return your equipment within a week from the end of your rental to avoid late fees.

 

Last modified: October 31, 2017

Last minute order? Even if you’re flying to Israel in two days, we can still deliver prior to your departure. That’s why we selected Amazon as our USA Fulfillment Party. With 5 warehouses across the US, you can rest assured that we can deliver your order (even overnight!) in the most secure, fast and reliable way.  You may order USA delivery up to 2 business days prior to departure for your trip.

Please see our Global Shipping options for Israel SIM cards page.

Last modified: October 22, 2018

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