Home FAQ Shipping & Returns

Shipping & Returns

There’s NO need to return the Nes Mobile Israeli SIM card, you may keep it for future trips. 

When returning equipment, please be sure to write your name clearly on the return package so we can credit you for the return of your equipment. SIM cards do NOT have to be returned, you may keep them for future trips.

  • Ben Gurion Airport Post Office Drop Off– FREE: As a convenience to you, you can drop the devices off at the Post Office at Ben Gurion airport at the end of your rental. The post office is located at Ben Gurion Airport in Terminal 3, in “Ha’shchakim” Mall on the 3rd floor– right after check-in, before the doors for “ticketed passengers only”.
    • Ask the Post Office representative for a prepaid NES Mobile registered envelope, and insert the phone or other device into the envelope.
    • Please ask the Post Office representative for a tracking number, and please keep this number as proof of return.
    • The Post Office is open Sunday – Thursday 7am- midnight, Friday 12:01 am -2:00pm, Saturdays and Jewish Holidays CLOSED. When the post office is closed, you may put the phone through the bars onto the post office floor (please make sure you push the envelope far enough that no one can grab the envelope) – Please be sure to put your devices in an envelope clearly marked NES MOBILE.
  • Bet Shemesh office- FREE drop-off. Please contact us at service@nesmobile.com or call 052-2255345 for coordinating the drop off.
  • Zion Taxi Airport Shuttle – FREE: When you use Zion’s Taxi Airport shuttle service to Ben Gurion airport, you can return your equipment directly to the driver – at no charge! To arrange for van service to the airport, please call Zion at: + 972- 52- 384- 3221,  or email Ziontaxi1@gmail.com. When booking Zion’s taxi service, be sure to ask for the NES Mobile discount (10%).
  • Mail your equipment from any post office in Israel. Please address to: NES Mobile, PO Box 90006, Bet Shemesh, 99190. We recommend that you send your package by registered mail (“Doar Rashum”) for security and tracking information. Registered mail costs about 10 NIS, which can be paid at the post office.

If you came with an organized tour of a NES Mobile partner tour operator, you may return the equipment to the tour organizer at the end of your trip. Please contact your tour leader for more details.

If you received your phone in Israel and did not return your phone in Israel prior to departure, please do not send the phone to Israel from abroad. Please send it to NES Mobile c/o Katz, 151 Wilbur Rd, Bergenfield, NJ 07621
We recommend that you send your package by Priority Mail or a similar service which provides tracking information. Please mark: NO SIGNATURE REQUIRED. You will be subject to a fee of at least $15 in addition to the shipping costs.

 Please return your equipment within a week from the end of your rental to avoid late fees.

Last modified: August 20, 2017

There’s NO need to return the Nes Mobile Israeli SIM card, you may keep it for future trips. 

When returning equipment, please be sure to write your name clearly on the return package so we can credit you for the return of equipment.

Please return your equipment to NES Mobile c/o Katz, 151 Wilbur Rd, Bergenfield, NJ 0762

We recommend that you send your package by Priority Mail or a similar service which provides tracking information. Please mark: NO SIGNATURE REQUIRED.

If you received your phone in Israel and did not return your phone in Israel prior to departure please do NOT send the phone to Israel from abroad. Please send to the above locations and make sure to notify us by email. You will be subject to a fee of at least $15 in addition to the shipping costs.

Please return your equipment within a week from the end of your rental to avoid late fees.

 

Last modified: August 20, 2017

Last minute order? Even if you’re flying to Israel in two days, we can still deliver prior to your departure. That’s why we selected Amazon as our USA Fulfillment Party. With 5 warehouses across the US, you can rest assured that we can deliver your order (even overnight!) in the most secure, fast and reliable way.  You may order USA delivery up to 2 business days prior to departure for your trip.

  • FREE Shipping — Order must be placed 10 days or more in advance of your departure date.
  • FREE – Bergen County, NJ — pickup/drop-off — Order must be placed 4 days in advance on the site.
  • Ground Shipping Across the USA — 4-7 business days — $15
  • RUSH Bergen County, NJ – 1-3- business days – $15
  • Rush Shipping — 1-3 business days — $25 (Most locations)

Last modified: July 17, 2017

Ordering Our Products:

Most people order about 2-3 weeks prior to their arrival in Israel. However, you can even order 1-2 business days prior to your arrival. If your phone/SIM needs to be delivered in the USA, we suggest ordering at least 3 business days prior to your departure to ensure timely delivery. For more information see our Delivery Options

Last modified: July 4, 2017

We understand what coming back from vacation means….

We realize that you may be jetlagged after your long trip back from Israel. That is why you have one week to send us back our equipment. You only pay for the dates of the service NES Mobile provided for your trip to Israel.

For example: say you were in Israel from January 1st till the 10th and got home on the 11th, we will need our devices back by the 17th of January. We will charge you only for the 10 days of service in Israel.

Last modified: June 30, 2017

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