Home Israel Pocket Wifi Returns

Israel Pocket Wifi Returns

  • Please follow the Israel Pocket Wifi Returns instructions below
  • Israel SIM cards do NOT have to be returned, you may keep them for future trips.
    • At times, a SIM card that hasn’t been used for a year, may be disabled.

Israel Pocket Wifi Returns General info:

  • Please write your name clearly on the return package so we could credit you for the return of equipment.
  • Please return your equipment within a week from the end of your rental to avoid late fees.
  • Be sure to keep a tracking number as proof of return.

You must return the pocket WiFi devices in the country that you received it

  • If you received your device in the USA, please return it in the USA. If you received the device in Israel, please return it in Israel.
  • Returning the device in the wrong location will be subject to a fee of at least $35 in addition to the shipping costs.
  • If you received your device in Israel and did not return it while in Israel, please do NOT send the device to Israel from abroad! Contact us for further instructions.

USA Pocket WiFi Return Info:

  • Send device to: NES Mobile c/o Katz, 151 Wilbur Rd, Bergenfield, NJ 07621

Israel Pocket WiFi Return Info:

  • Return via Israeli Registered Mail:
    • Address: NES Mobile, PO Box 90006, Bet Shemesh, 99190
    • We recommend that you send your package by registered mail (“Doar Rashum”) for security and tracking information. Registered mail costs about 10 NIS, which you can pay at the post office.
    • Don’t forget to ask the Post Office representative for a tracking number, and please keep this number as proof of return.
    • Please write your name on the envelope or in a note inside the envelope.
  • Ben Gurion Airport Post Office Drop Off.  You may return the pocket WiFi off at the Post Office at Ben Gurion airport.
      • The post office is located at Ben Gurion Airport in Terminal 3, in “Ha’shchakim” Mall on the 3rd floor– right after check-in, before the doors for “ticketed passengers only”.
      • Ask the Post Office representative for a prepaid NES Mobile registered envelope, and Insert the phone or other device in the envelope.
      • Don’t forget to ask the Post Office representative for a tracking number, and please keep this number as proof of return.
      • The Post Office hours are:  Sunday – Thurs 7:00 am- midnight, Friday 12:01 am -2:00 pm, Saturdays and Jewish Holidays CLOSED.
  • When the post office is closed please be sure to plan in advance and return the device by Israel post registered mail, as instructed above.
  • Return at the Tel Aviv Store Location: 
    • Israel SIM or hotspot may be returned at this location – be sure to call in advance to make sure the store is open:
    • E.L.  Phone – located at 92 Ben Yehuda Street in Tel Aviv.
    • Store hours: Sun-Thursday 9:30-14:00 & 16:00-19:30, Friday – 10:00-14:30. The store is closed on Saturdays & Israeli/Jewish Holidays.