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If a customer ordered a Mobile HotSpot and/or an Israel SIM Card, and wish to cancel your order, you may be subject to processing and/or delivery fees.

In order to get partial refund you must first send the device back to us. Once the device is received in good condition, we will refund the payment less the delivery handling costs as described in our terms and conditions.Shipping a processing fee will be charged, regardless of whether the delivery was free or paid for by the customer.

In case you’re cancelling an Israeli SIM card order, you do NOT need to return the SIM card, and we will refund the costs less our internal costs of shipping and handling regardless of whether the delivery was free or cost money.

Last modified: June 4, 2019

If you bought one of our SIM cards on Amazon and wish to activate it, please sign up for the best Israel SIM Card Plans for you specific needs.  When asked to enter your delivery address, simply choose the option: I already have a SIM card. Then enter the 18 digit SIM card number starting with 8997.

Last modified: June 4, 2019

That would depend on the caller’s service provider. If Israeli cell phone numbers are not part of their international long distance plans, then in all likelihood, they will be charged for the call. We suggest adding a Virtual USA Number to your Israel SIM card plan, to avoid such charges.

Last modified: May 14, 2019

Yes, so long as the phone is unlocked all iPhone models will work with Nes Mobile’s Israel SIM cards.

Last modified: May 14, 2019

Yes, Nes Mobile’s Israel SIM cards and the pocket WiFi devices work all across Israel. We use Cellcom’s 4G LTE network for best coverage. We have not had any complaints from any customers about coverage in Jericho, Bethlehem, and Ramallah, but cannot guarantee full coverage in some areas fully controlled by the PA.

Last modified: May 14, 2019

Yes, the iPhone messaging app will work in Israel with Nes Mobile’s SIM card.

Last modified: May 14, 2019

Yes, you can use our Israel SIM Card student plans, even if you’re not a student.

If you’re here for 3 months, you may wish to use our Israel SIM 30-90 days summer packages.

Last modified: April 14, 2019

You will get a new Israeli cell phone number. However, you could order our Virtual USA number and forward the calls from your personal number, to the number we’ll give you and it will ring on your Israeli phone. You can use your phone as is, with your contacts in it.

Last modified: August 31, 2018

We do not block tethering or changing your phone to a mobile hotspot. So the SIM cards can be used as a personal hotspots.

Last modified: August 29, 2018

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