General

Yes, the Israel SIM Card from Nes Mobile will work on virtually any smartphone (iPhone or Android) that has 3G or 4G LTE capabilities, as long as it’s Unlocked.  Unlocked means that the phone isn’t attached to a specific cellular service provider, and can be used with any service that uses a SIM card.

Last modified: August 27, 2017

Yes, you can call an 800 number in the USA from an Israel SIM card as part of the Nes Mobile plans. Sometimes, when calling a 1-800 number in the US you may hear a notice saying that international calls are NOT toll-free. You will hear this message as the phone system knows you are calling from outside the US, and they are notifying you that the international call may not be free of charge. However, our plans cover toll-free numbers in the USA, and you will not be charged an additional fee by Nes Mobile.

Last modified: August 20, 2017

How do I call in Israel?
  • To dial in Israel, simply enter the area code and number. For example: 052-123-4567 or you could dial +972-52-123-4567
How do I dial internationally?
  • To dial internationally, please dial “+”  or “oo” and then the country code. For example, to call the NYC number, 212-123-4567, you would dial + –> then 1 for the US country code –> then the number:  Dial +1-212-123-4567 or  Dial 00-1-212-123-4567.
  • You must use + or 00 as your prefix for international calls, otherwise you will be charged at a much higher rate.

Last modified: August 20, 2017

Nes Mobile provides Israeli SIM cards which you can insert in your unlocked phone.  We do not rent out smartphones.

Last modified: August 20, 2017

How to activate my NES Mobile Israel SIM card

There are two ways you can activate your SIM card.

  1. When you receive your email confirmation there will be a button you can click on that says Activate my Card. Click on that button and follow the instructions.
  2. Once you place an order we will automatically create an account for you in our system. This account will hold helpful information for you like, your order history, the numbers we assigned you and so on. You can log into your account, go to the Orders tab and follow the instructions on how to activate your SIM card from there.
  3. Once we receive your activation information, we will pair the SIM with the Israeli number (and US virtual number, if you chose one), and send you a confirmation email.
  4. It is that simple.

if you encounter any kind of problem during activation, you can, of course, contact us, and we will be happy to help.

Last modified: August 29, 2017

There’s NO need to return the Nes Mobile Israeli SIM card, you may keep it for future trips. 

When returning equipment, please be sure to write your name clearly on the return package so we can credit you for the return of your equipment. SIM cards do NOT have to be returned, you may keep them for future trips.

  • Ben Gurion Airport Post Office Drop Off– FREE: As a convenience to you, you can drop the devices off at the Post Office at Ben Gurion airport at the end of your rental. The post office is located at Ben Gurion Airport in Terminal 3, in “Ha’shchakim” Mall on the 3rd floor– right after check-in, before the doors for “ticketed passengers only”.
    • Ask the Post Office representative for a prepaid NES Mobile registered envelope, and insert the phone or other device into the envelope.
    • Please ask the Post Office representative for a tracking number, and please keep this number as proof of return.
    • The Post Office is open Sunday – Thursday 7am- midnight, Friday 12:01 am -2:00pm, Saturdays and Jewish Holidays CLOSED. When the post office is closed, you may put the phone through the bars onto the post office floor (please make sure you push the envelope far enough that no one can grab the envelope) – Please be sure to put your devices in an envelope clearly marked NES MOBILE.
  • Bet Shemesh office- FREE drop-off. Please contact us at service@nesmobile.com or call 052-2255345 for coordinating the drop off.
  • Zion Taxi Airport Shuttle – FREE: When you use Zion’s Taxi Airport shuttle service to Ben Gurion airport, you can return your equipment directly to the driver – at no charge! To arrange for van service to the airport, please call Zion at: + 972- 52- 384- 3221,  or email Ziontaxi1@gmail.com. When booking Zion’s taxi service, be sure to ask for the NES Mobile discount (10%).
  • Mail your equipment from any post office in Israel. Please address to: NES Mobile, PO Box 90006, Bet Shemesh, 99190. We recommend that you send your package by registered mail (“Doar Rashum”) for security and tracking information. Registered mail costs about 10 NIS, which can be paid at the post office.

If you came with an organized tour of a NES Mobile partner tour operator, you may return the equipment to the tour organizer at the end of your trip. Please contact your tour leader for more details.

If you received your phone in Israel and did not return your phone in Israel prior to departure, please do not send the phone to Israel from abroad. Please send it to NES Mobile c/o Katz, 151 Wilbur Rd, Bergenfield, NJ 07621
We recommend that you send your package by Priority Mail or a similar service which provides tracking information. Please mark: NO SIGNATURE REQUIRED. You will be subject to a fee of at least $15 in addition to the shipping costs.

 Please return your equipment within a week from the end of your rental to avoid late fees.

Last modified: August 20, 2017

There’s NO need to return the Nes Mobile Israeli SIM card, you may keep it for future trips. 

When returning equipment, please be sure to write your name clearly on the return package so we can credit you for the return of equipment.

Please return your equipment to NES Mobile c/o Katz, 151 Wilbur Rd, Bergenfield, NJ 07621

We recommend that you send your package by Priority Mail or a similar service which provides tracking information. Please mark: NO SIGNATURE REQUIRED.

If you received your phone in Israel and did not return your phone in Israel prior to departure please do NOT send the phone to Israel from abroad. Please send to the above locations and make sure to notify us by email. You will be subject to a fee of at least $15 in addition to the shipping costs.

Please return your equipment within a week from the end of your rental to avoid late fees.

 

Last modified: October 31, 2017

Last minute order? Even if you’re flying to Israel in two days, we can still deliver prior to your departure. That’s why we selected Amazon as our USA Fulfillment Party. With 5 warehouses across the US, you can rest assured that we can deliver your order (even overnight!) in the most secure, fast and reliable way.  You may order USA delivery up to 2 business days prior to departure for your trip.

Please see our Global Shipping options for Israel SIM cards page.

Last modified: October 22, 2018

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