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Technical Issues

If you insert your Nes Mobile Israel SIM card into your smartphone and receive a message stating: “Invalid SIM card”, “Network locked SIM card”, or that your phone needs a SIM network unlock PIN, it means that your device is locked to a carrier.

The good news is that more often than not, you could get your phone unlocked remotely. In order to unlock your phone, you will need to contact your carrier (Verizon, T-Mobile or whatever provider issued the phone to you) and ask them to unlock your phone. The carrier can usually unlock your phone remotely, while you’re in Israel.

Last modified: June 23, 2018

The Israel mobile hotspot from Nes Mobile only works once in Israel. All you need to do prior to coming to Israel is activate the device. In order to pair and activate your Israel mobile hotspot, please follow these instructions:

1) Please log on to your account
2) Answer the question (drop down) regarding the number of Israel SIM cards/or Israel mobile hotspot devices you received from us.
3) In each field, enter 1 of the 052 numbers (as appear in step 1 above), and one of the SIM card numbers that appear in the envelope you got from us.
4) Repeat this action as many times as needed, till each one of your 052 numbers is associated with a SIM card number.
5) PLEASE NOTE: if you ordered an Israel mobile hotspot from us, you will need to enter ONLY the SIM card number (not the 052 number).
6) Once done, press the SUBMIT button on the bottom of the form.
7) You should be getting a confirmation email from us indicating that the action was completed.

Last modified: November 1, 2017

You can see the Israel pocket wifi manual on this link: Mifi user manual 754s.

Last modified: November 1, 2017

Will My NES Mobile SIM card work outside of Israel? The answer to this question is simple – NO.

Well, technically our SIM cards CAN work outside of Israel if we put you on a Roaming plan, but you may incur HUGE amounts if something goes wrong due to Roaming fees. Roaming plans are good ONLY for the plan they are put on and anything out of this plan will cost a fortune. For instance, if a roaming plan is good for calls made from Europe to Israel, and calls will not be charged for these calls, calls made NOT to Israel will be charged a ridiculous price of ~$6/min.

This is the reason we at NES Mobile try blocking all our SIM’s for International Roaming. However, from time to time, a line can be missed from this Roaming “block” and indeed will be able to work outside of Israel.

Please note: from time to time, a line may be missed from this Roaming “block” and indeed will be able to work outside of Israel.

This is the reason we tell our clients not only to disable the Roaming feature on their phone while traveling abroad but to actually take the SIM out from the phone.

We know it is a bit of a hassle, but better have a bit of a hassle than a 10,000 NIS bill.

How Roaming works

Roaming is much like a lease agreement between providers in which one provider “leases” a permit to use the network for one or more of his roaming clients.

From time to time, the providers run a balance check between themselves and see who owes who and how much.

Calls and or texting during roaming are priced at over 20 NIS per min/text (or part of a minute) which is around $6.

Internet charges are charged by the Kilobyte or Kb for short (there are 1052 Kb in each Mb) for about $0.01/Kb. doesn’t sound much, right? so read on –

doesn’t sound much, right? so read on –

An average word document attachment to an email is about 2 Mb, so in a quick calculation, if you are charged at $0.01/Kb. you will be charged about $20 for this email.

If your phone runs an update to an app – which can be easily 20Mb… you will be charged over $200 for this.

Now you can understand why you hear about people that got home and got a HUGE bill from their provider.

And now you can also understand why we try blocking all our clients from roaming while using our SIM’s.

Jordan

SOme of our clients travel to Jordan for a day trip passing over the Alenbi Bridge or the Adam Bridge.

Due to the proximity of Jordan to Israel, in some cases, you may have reception on your phone while traveling in Jordan. This is true only when one travels to the Dead Sea area. If you are traveling to Jordan, and your phone connects to the Israeli Network (Cellcom), you are fine.

YOU MUST MAKE SURE THAT YOUR PHONE HAS ROAMING DISABLED.

 

Last modified: October 3, 2017

We have SIM cards to fit into any kind of phone . When placing an order, please specify which SIM type you need – Nano, Micro or Regular.
Regarding 4G networks – all our SIMs have 4G enabled on them. Whether you will actually enjoy 4G depends on your location in Israel (not all places have 4G), on network availability, and on whether your phone supports 4G. If you do not know your phone’s capabilities, please check online: http://www.gsmarena.com/

Last modified: September 14, 2017

The SIM  will not let me make outgoing calls nor is the internet working. Could you help me set this up or is there a store in Tel Aviv I can visit today?

This message means that your line was shut off.

This happens because your line may have been reported lost or stolen, or your system shut the line due to an unpaid bill. This could also have happened as our carrier may have detected unusual activity on the line.

please note: we keep the lines shut till a day or two before your rental starts and until the day your contracts ends, for security reasons.

If for whatever reason you need to change your start or end date of your contract, please be in touch with us directly via email service@nesmobile.com

 

 

Last modified: September 3, 2017

If you are planning on bringing an unlocked smart phone to Israel, you will need to set up the data services APN on your phone so your phone will be able to connect to the Cellular Internet network. NOTE: Virtually all  iPhone 5, 6,7 Phone Models have automatic APN settings and do not require any changes. 

APN – Access Point Name

Most unlocked Android phones will automatically work with Nes Mobile’s Israel SIM card. So there would be not need to change the Israel SIM card APN data settings. If you run into problems trying to use your data, please try the following steps:

  1. Check in the settings that 3G/4G LTE data is enabled
  2. Check that the Cellcom APN is enabled. If you don’t know how to configure the APN, try following these steps:
For Android Phones:
Settings –> Wireless and Network –> Mobile Network –> Access Point Name (APN) –> (Settings –> New APN):
  • Name: Cellcom
  • APN: Sphone
  • MCC: 425
  • MNC: 02
  • APN type: default,supl

Last modified: August 20, 2017

Nes Mobile provides Israeli SIM cards which you can insert in your unlocked phone.  We do not rent out smartphones.

Last modified: August 20, 2017

All SIM sizes are supported by NES Mobile

Whether you need a Micro, Nano or regular SIM size – ALL Israel SIM card types are supported by NES Mobile.

With NES Mobile you do not pay any “Activation” Fees.

We also do not require you to send the SIM back to us once your rental is over. Actually, we encourage you to keep the SIM for future trips, this way you save time as you do not need to wait till we ship you a new SIM.

When you start planning a new trip, simply signup again and indicate that you already have a SIM card.

Then, we will simply reactivate the SIM you already have – and – you’re DONE!  It is that simple.

Please note – you will probably not be assigned the same Israeli number you had on your last visit, as we reuse the numbers all the time.

If you would like to keep the same number – no problem. For a small annual fee, we will put that number aside for you and whenever you return to Israel, you will have the same number.

In case you have a new phone – you may need to order a new SIM type from us after all.

Last modified: November 19, 2017

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