I am interested in renting a Mobile HotSpot and/or ordering an Israel SIM Card. Is the payment refundable in case of trip cancellation or itinerary changes?

If a customer ordered a Mobile HotSpot and/or an Israel SIM Card, and wish to cancel your order, you may be subject to processing and/or delivery fees.

In order to get partial refund you must first send the device back to us. Once the device is received in good condition, we will refund the payment less the delivery handling costs as described in our terms and conditions.Shipping a processing fee will be charged, regardless of whether the delivery was free or paid for by the customer.

In case you’re cancelling an Israeli SIM card order, you do NOT need to return the SIM card, and we will refund the costs less our internal costs of shipping and handling regardless of whether the delivery was free or cost money.